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Please browse our Frequently Asked Questions, but if you still can’t find what you’re looking for check out our Support Center

Setup      The Tech      Watch Characteristics      General

What type of Sim Card does the PingMe Watch use?

The PingMe uses a MICRO Sim card.

Do I need to pay a monthly subscription?

No you can recharge your prepaid sim card according to your data usage.

Am I restricted to the Cell Phone Network I can use?

No there is no restriction. You can use whichever network you feel best suits your needs.

Register your PingMe

As part of the registration, please could you email the following information directly to: billingteam@smartcom.co.za

(Please put 'PingMe Customer' in the subject line)
- Your full name
- Your ID number and;
- Address
- Sim & Cell number

This will update the RICA information on your sim. Once this is complete we will send you your warranty information.

Please don't hesitate to get in touch if you have any other questions.

What package should I use?

For best results obtain a package with both data and calls as device uses data for GPS location as well as two way calling like a cellular phone.  If they you are having connection issues, you are running out of airtime.  We are working on a "running low on airtime" notification for your app.

The Tech

How does the tracking work?

PingMe uses a variety of technologies to locate and track the device whether indoors or outdoors. These are as follows: GPS and LBS, explained below:

GPS-Global Positioning System

TA space-based navigation system that provides location and time information in all weather conditions, anywhere on or near the Earth where there is an unobstructed line of sight to four or more GPS satellites. Default system when watch is outside.

LBS – Location Based Services

Utilising the GSM (Global System for Mobile Communications) tracking utilises Location-Based Services that disclose the actual coordinates of a cellular phone, which is a technology used by telecommunication companies to approximate the location of a cellular phone, and thereby also its user (bearer). The device will communicate wirelessly with the closest cellular phone towers and using a system of interpolation determine the location of the device.

How accurate is the watch?

GPS: 5-15m default positioning system when outdoors utilising satellite technology LBS: 50-3KM utilises closest cellular phone towers for triangulation and positioning when the watch is indoors.

Watch Characteristics

Is the PingMe waterproof?

No, the PingMe is splashproof but not waterproof. Please don’t submerge the PingMe in any liquids, treat it like you would a normal cellular phone.

How long does the battery last?

This depends on the GPS interval usage that you set up.
1. Tracking every 30 seconds: Fast positioning mode and standby time is 8 hours.
2. Tracking every 10 minutes: Standard positioning and standby time is 48 hours.
3. Tracking every 1 hour: Power saving mode and standby time is over 72 hours.

Size of the watch?

Currently one of the smallest devices of this type in the global market at 200X32X13.5mm and designed specifically for children aged 3 years and up.

General

What are the delivery charges for orders from the Online Shop?

It's free to all addresses based in South Africa.
If you’re an international client, please get in touch and we can arrange to get your watch delivered.

Which payment methods are accepted in the Online Shop?

Bank Deposits - Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. Our banking details will be provided upon checkout.

How long will delivery take?

We'll deliver your Products to you as soon as reasonably possible (we aim for between 3 and 5 Business Days) after we've written to you accepting your order.

Is there a warranty?

Yes, your PingMe comes with a two year warranty. Please ensure you retain your original receipt –whether digital or paper.

Back Orders

If we’re out of stock, we’ll still take your order and we will complete it as soon as possible, depending on lead times with our supplier. We will keep you updated every step of the way.

Refund Policy
  • WARRANTIES, RETURNS, REFUNDS AND EXCHANGES

    1. Subject to clause 9.c, we'll send you replacement Products if, within 5 Business Days after we send you a Delivery Notice:

      1. you write and let us know that your Products haven't arrived and our courier confirms that;

      2. you return the Products to us and write and let us know that you are doing so because the Products:

        1. delivered aren't what you ordered; or

        2. the Products were damaged on delivery.

    2. Subject to clause 9.c, if for 1 year after you order Products, you find that the Products are defective, please return them to us. If we find that the Products are defective, we'll replace or repair them at our cost or refund the price to you, on request.

    3. Our warranties in this clause 9 don't cover:

      1. wear and tear associated with normal use;

      2. any modification, abuse, accident, disassembly, misapplication or unauthorised repair;

      3. any improper use, including any use not in accordance with any supplied Product instructions;

      4. connection to an improper voltage supply;

      5. any other cause which does not relate to a defect in the materials or workmanship.

    4. If we repair or replace the Products in terms of clause 9.a or 9.b, we'll bear the risk and cost of returning them.

    Do You want to sell PingMe Products?

    Please get in touch if you're interested in selling PingMe products.

    How to check your balance

    If you've made use of our simcards and you need to get your balance, you can do so.

    • Have your sim number ready
    • Please call (011)448-44444 and the lovely staff at Vodacom will assist