A. We’ll send you replacement Products if, within 5 Business Days after we send
you a Delivery Notice: you write and let us know that your Products haven’t
arrived and our courier confirms that; you return the Products to us and write
and let us know that you are doing so because the Products:
- Delivered aren’t what you ordered; or
- The Products were damaged on delivery.
B. If for 2 year after you order our PingMe Products, you find that the Products are
defective, please return them to us. If we find that the Products are defective,
we’ll replace or repair it at our cost or refund the price to you, on request.
C. Our warranties in this clause don’t cover: wear and tear associated with normal
use; any modification, abuse, accident, disassembly, misapplication or
unauthorised repair; any improper use, including any use not in accordance
with any supplied product instructions;
connection to an improper voltage supply, overchargin the device;
and any other cause which does not relate to a defect in the materials
If we repair or replace the Products in terms of clause A or B, we’ll bear the risk
and cost of returning it.